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Service Quality

June 24, 2012

Service quality is a term that describes a comparison of expectations with performance. A business with high service quality will meet custo...

Service Specification

June 24, 2012

Any service can be clearly and completely, consistently and concisely specified by means of the following 12 standard attributes which confo...

Service

June 24, 2012

In economics, a service is an intangible commodity. More specifically, services are an intangible equivalent of economic goods.  Service pro...

Benefits of Branding

June 24, 2012

Benefit 1 : Brand identity commands a price-premium. Why is someone willing to pay thousands of dollars more for a Lexus than for a Toyota...

Trademark

June 24, 2012

A trademark, trademark, or trade-mark is a distinctive sign or indicator used by an individual, business organization, or other legal entity...

Brand equity

June 24, 2012

Some marketing researchers have concluded that brands are one of the most valuable assets a company has, as brand equity is one of the...

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